It’s typical that some customers place higher demand on your company than others. By defining account managers and assigning them to your customers, you will be able to effectively manage the workload between these account managers and plan to hire new staff as your business grows.

Key Performance Indicators will report on the performance of your account managers, providing you with the ability to reward those that are doing an exceptional job or assist those that may be struggling.

Optional security features can be used to prevent account managers from interacting with customers that are not their own whilst still allowing senior managers to view all communications and statistics across the entire team.